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CharityWatch report issued
November 2023

CharityWatch Grade

Contact Information

247 Senoia Road
Peachtree City, GA 30269

Other Names


Tax Status




Stated Mission

To support U.S. military forces by providing a website that matches troops' "wish list" for comfort supplies with a willing donor.

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Data based on Fiscal Year Ended 12/31/2022

*Why a Question Mark Rating?

CharityWatch currently has concerns about this organization and/or is unable to provide complete rating information due to the organization's nondisclosure of financial information. Please see the Analysts' Notes section for a more detailed explanation.

Governance & Transparency

CharityWatch evaluates certain criteria related to a charity's Governance and Transparency. Donors may want to consider a charity's willingness to be open and transparent with CharityWatch to be a good litmus test for determining its commitment to public accountability.
does not meet governance benchmarks.
does not meet transparency benchmarks.
Provides Financial Information
Audit Accessibility
Governance: Policies
Reports regularly & consistently monitoring & enforcing compliance with a written Conflict of Interest Policy
Reports required, annual disclosure by officers, directors, and key staff of interests that could give rise to conflicts
Reports having a written Whistleblower Policy
Reports having a written Document Retention and Destruction Policy
Governance: Financials
Reports providing copy of tax form to all board members prior to filing it with IRS
Reports that financial statements were audited by an independent accountant
Governance: Board of Directors
Reports at least 5 voting board members
51% or more of voting board members reported as independent
Reports documenting minutes of board and board committee meetings
Privacy Policy
Privacy Policy

Unable to Provide Salaries

CharityWatch is unable to provide a range of Top Three Salaries for this charity for the above fiscal reporting year because we lack complete salary data for the organization. Except for officers, directors, and trustees, the IRS does not require breakouts of salaries totaling less than $100,000.

For example, XYZ charity would be required to provide a breakout in its tax form of compensation to its president of $55,000, but would not be required to provide a breakout of $99,000 in compensation to its top medical researcher if that person is not also an officer, director, or trustee of the organization.

This charity reports that compensation to its officers, directors, and trustees is under $100,000 per individual. Donors who would like to view limited salary data for this organization should refer to its tax form, which may be available on the charity's web site or from a number of third-party sources. See CharityWatch's Links page for information on obtaining copies of charity tax forms.

CharityWatch Analysts perform an in-depth analysis of charities' audited financial statements and IRS tax filings, and often review other documents such as state filings, annual reports, and fundraising contracts during their evaluations. Below are select notes that CharityWatch believes may be of interest to donors.

CharityWatch has analyzed the HeroBox IRS Form 990 for the fiscal year ended 12/31/2022 and has assigned HeroBox a "?" rating.

In its 2022 IRS Form 990, HeroBox responded "No" to the question: "Were the organization's financial statements audited by an independent accountant?" (Part XII, line 2b).

In its tax filings for 2012-2022, HeroBox reports that the accounting method it used to prepare its Form 990 was cash-basis, not accrual. With the exception of very small nonprofits, most charities report their financial activities on an accrual-basis. In simple terms, this means that expenses are reported when incurred, irrespective of when they are paid; and revenue is recognized when earned or pledged, irrespective of when cash happens to flow into a charity's bank account. Accrual-basis accounting is the method used for charity audited financial statements in order to comply with Generally Accepted Accounting Principles (GAAP) in the United States. The accrual method of accounting is favored because it provides a more complete picture of an organization's finances and is less susceptible to manipulation that could occur based on the timing of when cash deposits are made, or vendors paid. 

Given that HeroBox reported its financial activities in its 2022 IRS Form 990 on a cash-basis, and that it did not have an audit conducted of its 2022 financial activities, CharityWatch is unable to assign a letter grade rating to HeroBox. Therefore, we have assigned HeroBox a "?" rating for its fiscal year ended 12/31/2022.

For more information on the importance of an audit and how cash-basis accounting impacts the reliability of the financial statements, read this helpful article